Newcastle Medical Centre

Types of Appointments

All calls are recorded for training and monitoring purposes.

When making any appointments the reception team have been instructed to ask everyone for a brief reason for the appointment.  This will ensure the team arrange the most appropriate appointment with the appropriate person with the correct length of appointment.  You do not have to give a reason, however this could result in an incorrect appointment being given this would mean a further appointment may need to be arranged with the appropriate person.

Urgent appointments

The Practice operates a triage service with the Advanced Nurse Practitioner on Monday, Tuesday and Thursday each week.  You must contact the practice before 9.30am to qualify for this service.

Telephone and face-to-face triage appointments are allocated on a first come, first served basis to patients requiring same-day assessment and treatment.

Following triage, patients will either be booked with the appropriate clinician (e.g. Advanced Nurse Practitioner, GP or Practice Pharmacist) or signposted to the appropriate service (e.g. Think Pharmacy First, Newcroft Centre, self help).

GP appointments
Routine GP appointments are currently bookable up to 4 weeks in advance.

Beginning Friday 1st May 2020, Newcastle Medical Centre will be trialling a new appointment system:
• Weekday GP appointments will become bookable 7 days in advance.
• Saturday GP appointments will become bookable 3 days in advance.
• A limited number of weekday and Saturday GP appointments will become bookable 4 weeks (28 days) in advance.
• 25% of all routine GP appointments will be bookable via Patient Online Access/NHS app.

Please note, only one medical issue will be discussed per GP appointment. If you wish to discuss two medical issues, please request a double appointment when booking. Otherwise, the GP may ask you to book a further appointment.

Nurse appointments
We currently offer appointments with the Advanced Nurse Practitioner and Practice Nurse.

Please note, blood tests must take place before 4pm (Monday-Friday) and before 11:30am (Saturdays) to allow for same-day courier collection.

Saturday appointments
The Practice currently offers GP, Advanced Nurse Practitioner and Practice Nurse appointments on selected Saturdays, subject to clinician availability.

Please note, there is no telephone availability during Saturday opening hours and urgent GP appointment requests cannot be accommodated.

A ‘Did not attend’ (DNA) refers to a patient who misses an appointment without contacting the Practice to cancel it. The Practice records all appointment DNAs.

If you are unable to attend an appointment, please contact the Practice well in advance to cancel it. This allows us to offer the appointment to somebody else who needs it.

If you reach 3 DNAs within the last 12 months, you will receive a letter informing you that your attendance is being monitored. If you subsequently DNA an appointment following receipt of this letter, you may be asked to register elsewhere.

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